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For the complete documentation index, see llms.txt. This page is also available as Markdown.

GQM Use Cases and User Journeys

How Do I Add New Goals, Questions, and Metrics?

Each goal, question, and metric is defined in its own markdown file. The goals, questions, and metrics are used to:

  1. Define clear objectives for InnerSource initiatives

  2. Guide the selection of relevant questions

  3. Help determine appropriate metrics for measurement

Adding New Goals, Questions, and Metrics

To add a new goal, question, or metric:

  1. Create a new markdown file in the goals, questions, or metrics directory

  2. Update the GQM diagram by running the generator in the /scripts/gqm_gen directory

How Should I Format Goals Questions & Metrics?

How Do I Add A Goal Question Metric (GQM)?

See the "Metrics" section of CONTRIBUTING.md.

What Is The Goal Question Metric (GQM) Example?

The GQM example is a starting point to create additional Goals, Questions, and Metrics relevant to an InnerSource Program Office (ISPO).

Stakeholder Use Cases

The GQM example serves specific stakeholders.

  • Executives use them to track the value of an InnerSource program.

  • InnerSource Program Office uses them to improve the program.

  • InnerSource Project Drivers use them to advocate for and run their project.

User Journeys

We use stakeholder user journeys to guide our GQM development.

Here are a few user journeys:

User Journey: Measuring InnerSource Program Success with GQM as an Executive

Step 1: Awareness and Introduction

  1. User: Executive

  2. Goal: Understand the concept of an InnerSource Program Office and its significance.

  3. Actions:

    • Receives communication or attends a presentation introducing the concept of InnerSource and its potential benefits.

    • Learn how an InnerSource Program Office can facilitate collaboration, innovation, and knowledge sharing across teams.

Step 2: Understanding Goals and Objectives

  1. User: Executive

  2. Goal: Grasp the goals and objectives of the InnerSource Program Office.

  3. Actions:

    • Engages with documentation, presentations, or discussions that detail the goals of the InnerSource Program Office.

    • Learn how the program aims to foster a culture of open collaboration, reduce silos, and accelerate development through shared resources.

Step 3: Exploring GQM Framework

  1. User: Executive

  2. Goal: Gain familiarity with the Goal-Question-Metric (GQM) framework and its application in measuring InnerSource program success.

  3. Actions:

    • Reads educational materials or attends a workshop on the GQM framework and its relevance in software development.

    • Understands how GQM helps define measurable objectives that align with the InnerSource Program Office's goals.

Step 4: Defining Metrics for InnerSource Success

  1. User: Executive

  2. Goal: Learn how to use GQM to define specific metrics for measuring the success of the InnerSource Program Office.

  3. Actions:

    • Engages with resources that explain how to translate high-level InnerSource goals into measurable metrics using the GQM approach.

    • Collaborates with relevant teams to identify key performance indicators (KPIs) that reflect the success of InnerSource adoption.

Step 5: Identifying Key Questions

  1. User: Executive

  2. Goal: Understand the importance of formulating specific questions to guide metric measurement.

  3. Actions:

    • Learn about the significance of crafting well-defined questions directly aligning with the InnerSource Program Office's objectives.

    • Collaborates with program managers to create a set of questions that will help assess the achievement of desired outcomes.

Step 6: Implementing Metrics and Gathering Data

  1. User: Executive

  2. Goal: Comprehend the process of implementing defined metrics and collecting relevant data.

  3. Actions:

    • Participates in discussions about the practical implementation of chosen metrics across different teams and projects.

    • Understands the mechanisms for tracking and collecting data to evaluate progress and outcomes.

Step 7: Analyzing and Interpreting Data

  1. User: Executive

  2. Goal: Gain insights into interpreting metric data and deriving actionable insights.

  3. Actions:

    • Reviews reports and visualizations that showcase the data collected from various metrics.

    • Collaborates with data analysts and program managers to understand trends, identify successes, and pinpoint areas for improvement.

Step 8: Driving Continuous Improvement

  1. User: Executive

  2. Goal: Use the metric insights to drive continuous improvement of the InnerSource Program Office.

  3. Actions:

    • Participates in strategy sessions where metric insights guide decisions and adjustments to the InnerSource program's approach.

    • Collaborates with program managers to iterate on goals, questions, and metrics to ensure they remain aligned with organizational objectives.

Step 9: Celebrating Success and Adapting

  1. User: Executive

  2. Goal: Recognize and celebrate achievements while remaining adaptable to changing circumstances.

  3. Actions:

    • Acknowledges and celebrates milestones reached due to InnerSource adoption and program success.

    • Remains open to adapting goals, questions, and metrics based on evolving organizational needs and the dynamic nature of software development.

Step 10: Ongoing Engagement and Leadership

  1. User: Executive

  2. Goal: Maintain an ongoing commitment to InnerSource's success and leadership.

  3. Actions:

    • Continues engaging with program managers, teams, and stakeholders to uphold InnerSource principles.

    • Provides leadership and support to foster a culture of collaboration and innovation through InnerSource practices.

User Journey: Measuring InnerSource Program Success with GQM as an InnerSource Program Office

Step 1: Introduction to GQM Framework

  1. User: InnerSource Program Office

  2. Goal: Familiarize themselves with the Goal-Question-Metric (GQM) framework and its application for measuring program success.

  3. Actions:

    • Engages in learning materials, workshops, or training sessions that provide an overview of GQM and its relevance in software development contexts.

    • Understands how GQM assists in aligning goals with specific metrics to evaluate the effectiveness of the InnerSource Program.

Step 2: Defining InnerSource Program Goals

  1. User: InnerSource Program Office

  2. Goal: Identify and articulate the overarching goals of the InnerSource Program.

  3. Actions:

    • Engages in discussions with key stakeholders to capture and formalize the strategic objectives of the InnerSource Program.

    • Translates high-level goals into measurable outcomes that can be used to formulate questions and metrics.

Step 3: Crafting Specific Questions

  1. User: InnerSource Program Office

  2. Goal: Develop precise and actionable questions that align with the InnerSource Program's objectives.

  3. Actions:

    • Collaborates with stakeholders to formulate questions that address specific aspects of program success, such as collaboration, knowledge sharing, and innovation.

    • Ensures that each question can be answered quantitatively, facilitating effective metric measurement.

Step 4: Mapping Metrics to Questions

  1. User: InnerSource Program Office

  2. Goal: Identify appropriate metrics that provide insights into the answers to the formulated questions.

  3. Actions:

    • Explores various metrics that can be collected and analyzed to gauge progress toward the desired outcomes.

    • Matches each metric to the corresponding question to create a clear link between measurement and program goals.

Step 5: Implementing Data Collection

  1. User: InnerSource Program Office

  2. Goal: Establish mechanisms for collecting relevant data aligned with the identified metrics.

  3. Actions:

    • Collaborates with teams and departments to set up data collection processes that capture the necessary information for each metric.

    • Ensures data accuracy, consistency, and timeliness for accurate measurement and analysis.

Step 6: Monitoring and Analyzing Metrics

  1. User: InnerSource Program Office

  2. Goal: Regularly monitor and analyze collected metric data to assess program success.

  3. Actions:

    • Reviews and analyzes metric data consistently, looking for trends, anomalies, and patterns.

    • Collaborates with data analysts to derive actionable insights and identify areas where the program excels or requires improvement.

Step 7: Adjusting Program Strategy

  1. User: InnerSource Program Office

  2. Goal: Use metric insights to adapt and refine the InnerSource Program strategy.

  3. Actions:

    • Engages in strategic discussions to interpret metric insights and make informed decisions for optimizing program outcomes.

    • Collaborates with stakeholders to adjust goals, questions, and metrics based on evolving needs and changing circumstances.

Step 8: Continuous Improvement and Innovation

  1. User: InnerSource Program Office

  2. Goal: Drive ongoing improvement and innovation through the insights gained from metrics.

  3. Actions:

    • Uses metric data to identify opportunities for process enhancements, collaboration improvements, and knowledge-sharing innovations.

    • Encourages teams to experiment with new approaches and adapt based on metric-driven feedback.

Step 9: Communication and Reporting

  1. User: InnerSource Program Office

  2. Goal: Communicate program success, insights, and improvements to stakeholders and leadership.

  3. Actions:

    • Prepares regular reports and presentations that highlight metric-driven progress and accomplishments.

    • Ensures stakeholders are informed about how the program positively impacts collaboration, innovation, and development outcomes.

Step 10: Scaling and Sustaining Success

  1. User: InnerSource Program Office

  2. Goal: Scale the successful practices and sustain the positive impact of the InnerSource Program.

  3. Actions:

    • Shares best practices and insights with other teams and departments, promoting the adoption of successful InnerSource principles.

    • Continues to apply the GQM framework to measure ongoing success, adapt to changes, and foster a culture of collaboration and innovation.

User Journey: Measuring InnerSource Program Success with GQM as an InnerSource Project Driver

Step 1: Introduction to GQM Framework

  1. User: InnerSource Project Driver

  2. Goal: Acquire a foundational understanding of the Goal-Question-Metric (GQM) framework and its applicability to measuring InnerSource Program Office success.

  3. Actions:

    • Engages with educational materials, workshops, or resources that introduce the concepts and principles of GQM in a software development context.

    • Recognizes the significance of aligning specific goals with relevant metrics to gauge program effectiveness.

Step 2: Understanding InnerSource Program Office Role

  1. User: InnerSource Project Driver

  2. Goal: Comprehend the role and significance of the InnerSource Program Office within the organization.

  3. Actions:

    • Engages in discussions, presentations, or documentation that outline the responsibilities and objectives of the InnerSource Program Office.

    • Gains insights into how the success of the program office impacts collaboration, knowledge sharing, and innovation across projects.

Step 3: Defining High-Level Objectives

  1. User: InnerSource Project Driver

  2. Goal: Identify and define overarching objectives for measuring the success of the InnerSource Program Office.

  3. Actions:

    • Collaborates with program managers and stakeholders to articulate the broad goals and outcomes the program office aims to achieve.

    • Ensures these objectives are clear, measurable, and aligned with the organization's strategic direction.

Step 4: Formulating Targeted Questions

  1. User: InnerSource Project Driver

  2. Goal: Develop precise and relevant questions that align with the identified program office objectives.

  3. Actions:

    • Engages in discussions to translate high-level objectives into specific, actionable questions that address various aspects of program success.

    • Ensures that each question is formulated to allow for quantitative measurement and assessment.

Step 5: Selecting Appropriate Metrics

  1. User: InnerSource Project Driver

  2. Goal: Choose metrics that provide meaningful insights into the answers to the formulated questions.

  3. Actions:

    • Explores available metrics and key performance indicators (KPIs) that align with the defined questions and objectives.

    • Collaborates with relevant teams and stakeholders to select the most pertinent and practical metrics for measurement.

Step 6: Implementing Metric Tracking

  1. User: InnerSource Project Driver

  2. Goal: Set up mechanisms for consistently collecting and tracking metric data.

  3. Actions:

    • Collaborates with data analysts and technical teams to establish automated data collection processes that align with selected metrics.

    • Ensures that data is accurately collected, stored, and maintained for analysis.

Step 7: Analyzing and Interpreting Insights

  1. User: InnerSource Project Driver

  2. Goal: Analyze the collected metric data to derive actionable insights and evaluate program office success.

  3. Actions:

    • Reviews metric reports and visualizations, working closely with data analysts to interpret trends and anomalies.

    • Gains a deeper understanding of the impact of the program office on collaboration, innovation, and project outcomes.

Step 8: Collaborating for Improvement

  1. User: InnerSource Project Driver

  2. Goal: Collaborate with program stakeholders to leverage metric insights for continuous improvement.

  3. Actions:

    • Engages in cross-functional discussions to discuss insights and their implications for program office strategies.

    • Works with program managers and teams to identify opportunities for enhancing collaboration and driving innovation.

Step 9: Communicating Success and Learnings

  1. User: InnerSource Project Driver

  2. Goal: Communicate metric-driven successes and lessons learned to stakeholders and the broader organization.

  3. Actions:

    • Prepares presentations and reports that highlight metric-driven achievements of the InnerSource Program Office.

    • Shares insights on how the program office's efforts have positively influenced collaboration, knowledge sharing, and project outcomes.

Step 10: Fostering a Culture of Excellence

  1. User: InnerSource Project Driver

  2. Goal: Contribute to fostering a culture of excellence, continuous improvement, and innovation within the InnerSource initiative.

  3. Actions:

    • Continues collaborating with program managers, teams, and stakeholders to iterate on goals, questions, and metrics.

    • Advocates for the importance of data-driven decision-making and the ongoing role of metrics in program office success.

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